At Flowers Colliers Wood, we take immense pride in delivering only the freshest, highest-quality flowers to households and businesses in Colliers Wood and the surrounding area. Every bouquet is hand-arranged and carefully inspected before delivery, so you can order with confidence. Our commitment is to ensure every customer receives flowers that are fresh and vibrant, exactly as ordered.
While we take every precaution to protect your flowers during transit, we understand that occasionally items may sustain damage while on their way to you. If your flowers arrive damaged or in unsatisfactory condition, please notify us promptly upon receipt. We kindly ask you to provide a description and photo evidence of the issue so we can resolve it effectively. Our team is dedicated to making things right as quickly as possible for our valued Colliers Wood customers.
We stand behind a clear freshness window for every delivery. Our flowers are guaranteed to remain fresh for a minimum of five days from the date and time of delivery, provided they are cared for according to the instructions supplied with your order. If you experience any issues with flower freshness within this window, notify us as soon as possible so we can address your concerns. This guarantee gives you assurance of quality from your trusted local Colliers Wood florist.
Your happiness with every order is our priority. If your flowers do not meet your expectations, or if you have received an incorrect or damaged item, we are here to help. Subject to verification of the issue, we offer the following options:
All refund or replacement requests related to freshness and quality issues must be made within the five-day freshness window. Requests outside this period may not be eligible, but please get in touch so we can review your situation individually.
If you ever need to raise a complaint about our products or services, Flowers Colliers Wood is committed to handling it swiftly and fairly. To submit a complaint, please contact us with your order details and a description of your concerns. Our friendly team will acknowledge your complaint, investigate thoroughly, and work with you to resolve the matter to your satisfaction. We aim to respond to all complaints within two working days and to have a resolution in place as quickly as possible.
We are grateful to serve the Colliers Wood community, delivering fresh flowers to homes and businesses nearby. The trust our customers place in us is central to everything we do, and our robust Returns, Refunds & Complaints policy reflects our dedication to your satisfaction. Thank you for choosing Flowers Colliers Wood – supporting our neighbourhood with quality, care, and service you can rely on.
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