These Terms and Conditions (‘Terms’) apply to all online orders placed with Flowers Colliers Wood via our website for flower delivery within Colliers Wood and the surrounding areas. Whether you are purchasing a bouquet as a gift, for a special event, or for personal enjoyment, these Terms set out your legal rights and obligations. By proceeding with a purchase, you acknowledge and agree to adhere to these Terms. We reserve the right to update these Terms, so please review them before placing a new order.
Our online flower ordering process is designed for your convenience and security. To place an order for flower delivery in Colliers Wood or the vicinity, follow these steps:
If you do not receive a confirmation email within an hour, please check your spam folder. As a security measure, you must ensure your contact and delivery information is accurate. Flowers Colliers Wood cannot be held responsible for delays or missed deliveries resulting from incomplete or incorrect information provided by you.
We accept a variety of secure payment options online, including major credit and debit cards. All transactions involving online flower delivery in Colliers Wood are processed through trusted payment gateways, ensuring the safety of your personal and financial data.
Flowers Colliers Wood is committed to delivering fresh, high-quality bouquets as arranged on our website. Our delivery area covers Colliers Wood and the surrounding localities. Key delivery information includes:
We strive to fulfil every order exactly as shown on our website. However, due to seasonal availability or supply circumstances, certain flowers or products may be substituted with similar items of equal or greater value and comparable style. Colour and variety may vary naturally due to the fresh, seasonal nature of flowers. Substitutions will always be made with care to ensure satisfaction with your online flower delivery.
We understand that plans can change. Our online flower delivery service in Colliers Wood enables reasonable flexibility for our customers:
Any refunds due under this policy will be issued promptly but may take several working days to appear depending on your payment provider.
Your satisfaction is our priority. If you are dissatisfied with your online flower delivery in Colliers Wood, please contact us immediately (preferably within 24 hours of delivery) with photographic evidence and a description of the issue. We will investigate and, if appropriate, offer a replacement, refund, or alternative resolution as quickly as possible.
Non-delivery due to circumstances within our control will be refunded or redelivered at no extra charge. However, if non-delivery arises from incorrect addresses, absence, or lack of access as provided by you, we cannot be held responsible and may charge for redelivery.
By placing an order, you agree to:
While we strive to deliver an outstanding online flower delivery service in Colliers Wood, our liability is limited to the value of the goods you have purchased. We are not liable for indirect, consequential, or incidental losses that result from misuse, improper care, or failure to follow care instructions for your flowers. Our liability does not exclude or restrict any rights you have under UK consumer law or for death or personal injury caused by our negligence.
We are not responsible for failure to perform our obligations under these Terms if such failure results from events, circumstances, or causes beyond our reasonable control. This includes, but is not limited to: natural disasters, strikes, civil unrest, supply chain disruptions, travel restrictions, or severe weather affecting deliveries. In such cases, we will contact you as soon as possible with an update and endeavour to find an alternative solution.
All personal information is handled with confidentiality and in accordance with applicable data protection law. We use your personal details solely to process and deliver your order, process payment, and communicate relevant order information. For more information regarding our privacy practices, please refer to our Privacy Policy available on our website.
These Terms and any disputes or claims arising from them shall be governed and construed in accordance with the laws of England and Wales. Any disagreement will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any term herein is found to be invalid or unenforceable, the remainder of the Terms will remain in full force and effect. Our failure to exercise any right or remedy contained in these Terms shall not constitute a waiver.
If you have any queries or complaints about your Flower Colliers Wood online order, our Terms, or service, please get in touch with us using the details provided on our website. We welcome feedback and will endeavour to address your concerns in a fair and prompt manner.
These Terms and Conditions apply to all customers ordering for delivery within Colliers Wood and the surrounding areas. By placing an order, you confirm that you have read, understood, and accepted these Terms in full.
These Terms and Conditions were last updated in June 2024. Please refer to this page regularly for any changes.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 220 High Street, Colliers Wood, London, SW19 2BH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colliers Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colliers Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
